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Volunteering at Auckland DHB

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Take a look at what our exceptional team of volunteers do to help our patients, their whānau and our community every day.

Or, If you're interested in volunteering, please take a look at the roles we offer, roles with our partner organisations and our FAQs below.

Our Volunteer Positions and Information

See below for more information on volunteer positions at Auckland DHB. Positions with vacancies contain a link to apply.

Auckland City Hospital Volunteers

Blue Coat Volunteers

Blue Coat volunteers work across Auckland City Hospital and Greenlane Clinical Centre. They provide information and assistance to patients and visitors who may need assurance, guidance or a helping hand. They may also accompany visitors to appointments if needed.

 

AUCKLAND CITY HOSPITAL
Auckland City Hospital is New Zealand's largest public hospital and clinical research facility.

Shift Information (Required one shift per week)

Monday to Friday: 9am-12.30pm, 12.30pm–4pm, 4pm-7.30pm

Saturday: 11:00am-2:30pm

Apply now

 

Companion Volunteers

Our friendly teams of Companion Volunteers work with patients throughout Auckland Hospital. They engage with patients one-on-one and in group settings through a wide variety of activities, such as playing games, arts and crafts and music. The Companion Volunteers make a real difference to our patients’ experience.

We are looking for people with the following qualities:

  • A compassionate, warm and engaging personality with great listening skills
  • Excellent verbal communication and  English language skills required
  • Confident approaching people and starting conversations or engaging them in activities
  • Comfortable in an acute hospital setting
  • Able to commit to 1 x 3 hour shift per week for a minimum of one year.

The Companion Volunteer roles are:

Companion Volunteers in Reablement Wards and Ward 51

This friendly team of Companion Volunteers provide non-clinical support to the patients on our four physical rehabilitation wards within Auckland City Hospital. These include 3 older person’s physical rehabilitation wards as well as an all ages, new state of the art stroke and neurology ward. Patients on these wards often experience long hospital stays while rehabilitating from stroke, fractures/falls and are predominately 65 years and over. These patients greatly benefit from companionship as well as support to engage with their physical rehabilitation. Activities on these wards can include conversation, providing books and magazines, encouraging movement, speech practice following stroke, playing music, arts and crafts.

Shifts available: Mon-Fri 10am-1pm and 1pm-4pm

Sat:10am-1pm

For more information on how you can make a difference and join this wonderful team contact KLedwos@adhb.govt.nz to request an invite to our next Information Evening or apply now.

Companion Volunteers in the General Wards

Due to the success of the Companion Volunteer Programme on our Rehab wards, we have extended this service to the General wards of Auckland City Hospitals. Our friendly volunteers provide non-clinical support to the patients on currently nine general wards of Auckland City Hospital, including General Medicine, Orthopaedics, Urology and Respiratory wards.

Every day is different, our Companion Volunteers interact with a variety of patients of different ages, cultural and social backgrounds through conversation, playing games, providing books and magazines, playing music, arts and crafts.

If you are an initiator and a team player with great communication skills, we would love to have you on this team!

Shifts available: Mon-Fri 10.30am-1.30pm and 4.00pm-7.00pm

Sat: 10.30am-1.30pm

For more information on how you can make a difference and join this wonderful team, contact Anao@adhb.govt.nz.

Greenlane Clinical Centre Volunteers

Blue Coat volunteers work across Auckland City Hospital and Greenlane Clinical Centre. They provide information and assistance to patients and visitors who may need assurance, guidance or a helping hand. They may also accompany visitors to appointments if needed.    

GREENLANE CLINICAL CENTRE
Greenlane Clinical Centre is a day-clinic where you will be dealing with day-stay patients and their families.

Shift Information (Required one shift per week)

Monday to Friday - 08.00am – 12.00pm or 12.00pm – 4.00pm     

Apply now.

Starship Children's Hospital Volunteers

Starship Toy Library

Volunteers provide a service delivering toys, games and activities to children in the wards Monday, Wednesday and Friday mornings.

We ask that you commit to a minimum of one shift per week for one year, as it can take some time to become familiar with the site. 

If you can tick the boxes on the following criteria we love to receive your application.

  • Have previous recent experience with children.
  • Have good organisational skills.
  • Be confident, tactful, non judgemental and flexible.
  • Be comfortable in a hospital setting.
  • Be willing to clean toys and games.
  • Be able to commit to at least four hours, one day a week.

Shift times are:

Monday, Wednesday, and Friday 9am - 12noon

No vacancies.

 

Starship Family Support

Your job is to provide support, orientation and companionship for parents and caregivers. Your contact with the families is by referral and volunteers spend time with families at often stressful times.

Shift times are:

Monday – Friday 10am - 12pm

No current vacancies.

 

Starship Pet Therapy

Pet Therapy programme volunteers facilitate the visit of specially selected and trained SPCA therapy pets and their owners onto the Starship Hospital wards. The role of the Pet Therapy volunteer is to guide them to the Starship wards, liaise with staff, organise the visits from the children and ensure hygiene is maintained at all times.

Shift times are: Wednesday 1.15pm – 2.45pm and Saturday 10.30am – 12pm

No current vacancies.

 

Starship Hospital Grandparents

The Hospital Grandparents provide care support on a one-on-one basis for children and their families. Hospital Grandparents care mainly for children whose families cannot be with them all the time. They provide care support to long-term patients and children from out of town and sometimes are with children while they undergo procedures such as x-rays, blood transfusions and chemotherapy.

Shift times are:

Monday – Friday 10am - 12pm

Apply now

Starship Play and Recreation

Working under the supervision of the hospital play specialist, volunteers provide activities in the Starship wards and outpatient playrooms. Your work helps children cope with the anxiety and stress they may feel during their time in hospital.

Shift information

Monday to Friday - 9am – 12 noon, 1pm – 4pm.

Apply now 

Starship School Assistant

School assistant volunteers assist qualified teachers in the on-site hospital school. They provide one-on-one help to children in the classroom. Volunteers may assist children in their rooms.

Shift information: Monday to Friday - 10am – 11.45am, 1.30pm – 2.45pm.

Apply now

 

Starship Information Desk

This volunteer service provides non-medical assistance to patients, parents, other relatives and visitors to the hospital. Their role is to meet and greet patients/families on arrival and to offer assistance to get them to clinics, wards and other facilities as required. Often people coming into the hospital are under stress and need reassurance and helpful assistance.

We ask that you commit to a minimum of one shift per week for one year, as it can take some time to become familiar with the site. We aim to have a strong, committed team.

Shift times are:

Monday to Friday

  • 10:00am - 01:00pm
  • 01:00pm - 04:00pm

Apply now

Te Whetū Tāwera | Auckland City Mental Health Unit volunteers

Musicians 

Te Whetū Tāwera is Auckland City’s Mental Health Unit and is situated in the grounds of Auckland Hospital. We are looking for people who can play any instrument proficiently and enjoys sharing their talent and music with others. 

If this sounds like something you would be interested in, please email Julie Hagan at jhagan@adhb.govt.nz or phone 021 726 056.

 

Administration volunteers

Administration volunteers

From time-to-time, administration volunteers are required to support a staff member or to work in the Volunteer Centre. This role is supportive and requires a helpful and practical attitude. The desired skills are:

  • General office skills (filing, photocopying, data entry, taking phone messages and responding to emails).
  • Competence with computers.
  • Keeping brochures and booklets updated.
  • Special projects.

Shift information: Flexible, to suit your lifestyle.

No current vacancies.

Writer for Quarterly newsletter 

This role is to assist the volunteer manager in putting the quarterly Auckland DHB volunteers' newsletters together. This newsletter has a large readership within Auckland DHB and therefore we are looking for a person with:

  • Creative writing skills
  • Experienced with page design
  • Comfortable working with Microsoft Publisher.

Putting the 12-14 page newsletter together takes approximately 20 hours.

Shift information: Flexible to suit your lifestyle.

No current vacancies.

Volunteer positions with external agencies

These positions are run through external agencies, The Cancer Society, Radio Lollipop, Interchurch Council for Hospital Chaplaincy and St John Friends of the Emergency Department. Contact details are below. 

Cancer society volunteers

Oncology Support - Cancer Society Yellow Shirts

It is a challenging time for those going through cancer treatment. To help make it a little easier the Cancer Society has a team of volunteers working in the Auckland City Hospital Oncology Department.

As a volunteer you complement the care given by hospital staff, providing support and comfort to patients and their supporters in the Oncology Clinic, Acute area, Chemotherapy Day Stay and Radiation Therapy Department.

Can you:

  • Give a warm welcome to patients and their supporters
  • Offer patients and their supporters’ assistance to obtain help from Oncology Staff.  
  • Offer basic refreshments to patients and visitors and a listening ear with a friendly chat

Volunteer Drivers

The Volunteer Driving Service provides transport to and from cancer treatments and appointments. Our volunteer drivers help people and their families during a difficult time. 

Being a volunteer driver may only take a few hours once a week, once a fortnight or even once a month. You can choose to drive as little or as often as you like on days that suit you.

All volunteer drivers are given training and on-going support. A contribution towards travel costs is available.  

To find out more about becoming a Cancer Society volunteer enquire online http://www.cancernz.org.nz phone us on: 09-3080496 or email us at volunteer@akcansoc.org.nz

Your generosity enables the Cancer Society to support those living with cancer, fund research and advocate for cancer prevention. 

Interchurch Council for Hospital Chaplaincy volunteers

Our chaplaincy assistants work with our professionally trained chaplains to provide pastoral care and spiritual support to our patients, their whānau, and family and hospital staff. Our hospital chaplains are trained professionals. Chaplains respect a person's individual beliefs and will support all people. Our chaplains visit the wards daily and try to see as many people as possible.​​

Both the chaplains and chaplaincy assistants are employed by the Interchurch Council for Hospital Chaplaincy (ICHC). Volunteer chaplaincy assistants must be members of good standing within their church or organisation.

Training is provided and all assistants work under the supervision of a chaplain. For those considering being a volunteer chaplaincy assistant or those who would like to return to volunteer with our team, please contact our Chaplaincy Coordinator Rev Young Jun You on 021 916 569, email: youngjun@adhb.govt.nz

Starship Radio Lollipop volunteers

Starship Radio Lollipop

Radio Lollipop is an independent international not-for-profit organisation. It provides play and radio programmes in Starship Children’s Hospital. Volunteers visit the children in the wards with games and activities and on occasion organise theme evenings and special guests.

Volunteers must be willing to attend a compulsory information evening which is held twice a year. You must be reliable, mature and have experience with children and be comfortable around them. For more information visit www.radiolollipop.org email nzinfo@radiolollipop.org or call 093773997 and leave a message.

St John Friends of the Emergency Department volunteers

The St John Friends of the Emergency Department (FEDs) are volunteers who provide comfort, information, reassurance and non-clinical support to patients, whānau and family while they’re waiting to undergo treatment in the emergency department. The work involves:

  • Listening, talking or reading to patients
  • Assisting relatives and family in the whānau room
  • Fetching warm blankets for patients
  • Serving meals and cups of teas

If you want to become a Friend of the Emergency Department, phone St John on 0800 ST JOHN (0800 785 646) or visit join.stjohn.org.nz for more information.

Volunteering at Auckland DHB - FAQs

Can I volunteer?

We are proud that our volunteers come from all walks of life, all ages and ethnic and religious backgrounds. We seek volunteers that have a mature and caring attitude. Volunteers who speak languages other than English are appreciated. If you meet our eligibility criteria you are most welcome to send in your application online.

We would love to hear from you if you:

  1. are aged 18 years of age or over

  2. are able to commit to volunteering at least one shift per week

  3. are able to commit to volunteering for 6 months or more

  4. have no criminal history of violence drug offences, sex offences, or crimes against children, and if you are willing to obtain a Police Check and for some roles a TB and immunity check history through a blood-test.

  5. are able to contribute skills and experiences obtained from previous work, or volunteer experience in a similar role, with referees able to attest to this.

 

How much experience is needed?

While previous volunteer experience is highly regarded, this is by no means a requirement. We encourage a diverse range of applicants and all volunteers receive training as required. No medical knowledge or expertise is required.

 

What if I don’t meet the criteria?

Most public hospitals within the Auckland area have Volunteer Programs. You could contact the hospital in your area to find out about their opportunities and you could also contact Volunteering Auckland.

 

Will volunteering help me to get a job at the hospital?

Unfortunately volunteering will not assist you to secure a job at the hospital and we discourage applications from candidates whose motivation is to improve their career prospects. It may of course help you to decide whether a career in health is for you.

 

Can I choose where I work?

You as the volunteer, apply for the role of your choice and after a discussion with the Volunteer Manager during an interview, a role can be assigned to you based on your availability, skills and experience and in keeping with the hospitals priorities.

 

What shifts are available?

The shifts available vary depending on the role, program, and hospital priorities. However most roles operate within 8:00am and 19:30pm (please see actual shift times with listed roles).

 

How do I apply?

You can apply to volunteer for any off the roles that say apply now and complete the online application. We look forward to hearing from you.

What does the application process involve?

  • You be asked to attend an interview

  • We will ask you to sign a consent form to obtain a National Police Check and for some roles you may be asked for your consent to undergo a blood check here at the Hospital Lab

  • After the interview we will conduct reference checks.

 

Once I have successfully completed the recruitment screening what is expected of me?
  • You can expect an invitation to return to the Volunteer centre for an induction, where we will introduce you to our health & safety regulations, emergency response and some of our do’s and don’ts.

  • We will provide you with an Auckland DHB ID badge and for some roles we will provide you with a uniform or shirt, for the duration of your volunteering time with us.

  • You will receive training on the job.

  • We organise regular team meetings and/or training days and for some roles we have manuals available.

  • We expect you to honour your commitment to the role, be punctual, reliable and inform us in a timely manner of any pending absences.

  • Work co-operatively with staff and act as part of a team

  • Respect patient and family’s privacy, confidentiality and cultural differences

  • Adhere to our rules and regulations

  • Communicate any hazard and relevant information to the Volunteer Manager

  • To have fun and enjoy your role.

 

What about Corporate Volunteering?

Unfortunately we are not able to offer short-term, single day volunteering for groups or individuals. This is because of the time it takes – usually up to 4 weeks - to successfully complete the recruitment and induction process. We do this to safeguard our vulnerable patients.

 

Can I undertake my high school community service or Duke of Edinburgh Award volunteer requirements?

Due to the minimum age and time commitment required, our volunteer program is not suitable for school community service or Duke of Edinburgh requirements.