Kōrero Mai - Talk to Me

Kōrero Mai helps you to have a voice when you are concerned about your, or a loved one's, care.

We know that sometimes it can be difficult to talk about your concerns with your healthcare team.  Kōrero Mai is a way for you to speak to us when you are worried about a change in your condition, or that of a loved one.

We will listen to you so that we can respond as quickly and effectively as we can.

Are you concerned and feel you are not being heard or understood, or are you not getting the response you need?

Here’s what to do:

• Press the call button. Talk to the nurse.
   If you are still concerned, then
• Press the call button or go to the front desk. Ask to talk to the Nurse in Charge.
  If you are still concerned, then
• Call Kōrero Mai – 0800 969 999. A senior clinician from our emergency team will be with you at your bedside in the next 15 minutes.

Korero mai posters

*Posters in additional languages coming soon.

English

Korero mai – Auckland City Hospital – English [PDF, 433 KB]

Korero mai – Greenlane Clinical Centre – English [PDF, 433 KB]

Gagana faʻa Sāmoa

Korero mai – Auckland City Hospital – Samoan [PDF, 713 KB]

Korero mai – Greenlane Clinical Centre – Samoan [PDF, 619 KB]